Careers

As a Customer Operations Engineer you will:

• Ensure the technical onboarding of new customers, provision and configure new Smarkio instances and provide the technical assistance and training to new clients as part of the onboarding process
• Handle customer requests ensuring that a high level of service is provided – ensuring that we meet our agreed SLAs (Service Level Agreements) and that problems are solved and 
• Investigate, test and solve customer incident requests which in most cases will require you to use SQL to check information on database, replicate the same scenario on a test environment and work alongside with the Product team to get incidents solved
• Listen to customer requests, complaints and suggestions and work with Product Team to describe and detail those requests in order to have them being considered for implementation
• Write detailed specifications on customer customization requests and work with Product team to have them implemented
• Help testing and documenting new features to ensure successful shipping of new features

Let’s talk about you. 

Your hard-skills:

• You have at least 2 years of experience preferably working in a client-facing role – interacting with customers
• You have a technology background and have worked with software development
• You have a very good knowledge of databases and can easily write SQL queries – from simple ones to more complex ones with multiple joins and subqueries
• You have a very good knowledge and experience of working with Linux environments 
• You have a good knowledge about Web Applications – HTML, Javascript, CSS  
• (As a plus) You have experience developing applications using PHP and PHP web frameworks (we use Symfony)
• (As a plus) You have a good knowledge of Digital Marketing – from a business perspective but also from a technical perspective on how all the pieces fit together

Your soft-skills:

• You have very good communication skills meaning you can engage with our clients and ensure that the message is clear, empathetic and the customer understands it
• You are proactive, autonomous and responsible and will own the customer tickets you are working until they are solved with little or none supervision
• Your native language is Portuguese but you can also communicate with our non-portuguese customers in English
• You are a good team player and work collaboratively with the team to achieve our objectives
• You like to learn new concepts, new technologies, new processes and approaches

What is waiting for you:

• The opportunity to integrate a 14+ years Group (https://impactinggroup.com) that is constantly growing in the digital business and technology market with access to group benefits and partnerships
• A young, relaxed, informal and motivated team that will help you get up to speed with Smarkio and how it works
• Remote work – we are working 100% remote since the pandemic started. Maybe one day we will work some days in the office, maybe we won’t.
• The opportunity to learn a lot and grow in the Digital Marketing technological area

If you believe you have what we are looking for and you feel is a good opportunity for your career send us an email to jobs@impactinggroup.com with the subject “Customer Operations Engineer” until 12/02/2021, with your CV and a summary/introduction of why you think this opportunity is for you. Together with CVs we also like to hear from people why they feel they are a good fit ;-). Thank you!

Smarkio is part of Impacting Group.
Impacting S.A. will store your CV and personal data. This data will not be shared and will be exclusively used for recruitment purposes within the Group for a period of two years. After that, it will be deleted. You can, at any time, access, restrict, cancel or oppose. Please, check our Privacy Policy.

What will you be doing?

Ensure the smooth functioning of the platforms by performing daily technical actions: maintenance operations, failure corrections and new developments;
Improve system performance and resource consumption;
Implementing projects that improve the operation of Emailbidding.

What are we looking for?

Background in Informatics Engineering or similar;
Knowledge about Unix Systems;
Skills in Web Development (PHP, Symfony HTML and Javascript);
Knowledge about relational and non-relational databases, namely MySQL and MongoDB;
Notions about web services architecture (HTTP, REST, JSON, OAuth, docker);
Willingness to learn new tools, platforms and businesses;
A team player, with a positive attitude and able to manage priorities;
Critical spirit and proactivity to solve problems in a methodical and efficient way.
Autonomous and fast learner.

What we also value?

Knowledge about digital marketing concepts and how they are connected.

What do we offer?

The opportunity to integrate a 13-years-old Group that is constantly growing in the digital business and technology market;
Multicultural experience: we have business in dozens of countries, and we expect to create relations and experiences in many more;
A young, informal and relaxed work environment with talented colleagues;
Access to Group benefits and partnerships such as health insurance, performance rewards and fully equipped kitchen;
Being part of a community at the technological center of UPTEC where dozens of tech startups operate;
A lot of knowledge to share.

If you think you are up for this challenge, please send your CV to jobs@impactinggroup.com with the subject “Junior Devops Engineer” until 31/12/2020.

Emailbidding is part of Impacting Group.
Impacting S.A. will store your CV and personal data. This data will not be shared and will be exclusively used for recruitment purposes within the Group for a period of two years. After that, it will be deleted. You can, at any time, access, restrict, cancel or oppose. Please, check our Privacy Policy.